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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

88%
86%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I have the utmost admiration and appreciation for Dr. Dalena and his staff - They make colonoscopies as easy as they possibly can; provide clear information patiently and kindly; and all super efficient. I am grateful for their care."

"I want to thank the entire staff of their excellent service. I was treated with such comfort and at ease. You deserve a 5 star."

"My experience with your facility and the personnel was excellent. I am impressed with how well organized the process is from my point of view. It appears to be a well-thought-out process to help patients feel their needs are being met and their concerns are addressed in a courteous, caring manner. The process also appears (from my point of view as a patient) to be well designed and efficient for the staff. Everyone seemed to be calm, friendly, and professional."



"The Doctor and supporting professionals were nothing short of exceptional! from the initial consult to recovery was professional and I was treated as an individual not a number or faceless customer."

"Florham Park made an uncomfortable procedure as easy & comfortable as possible. Overall better than others I've had to go through."

"My experience there at your facility was excellent!! Thank you for your great work."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.